Local Government (Best Value Performance Indicators) (Wales) Order 2000

Publication Date:January 01, 2000

2000No. 1030 (W. 65)


The Local Government (Best Value Performance Indicators) (Wales) Order 2000



The National Assembly for Wales makes the following Order in exercise of the power conferred on it by sections 4(1)(a) and (2) and 29(1) of the Local Government Act 1999( 1) and after the consultation required by section 4(3) of that Act.

Citation, Commencement and Application

1. - (1) This Order may be cited as The Local Government (Best Value Performance Indicators) (Wales) Order 2000 and shall come into force on 1st April 2000.

(2) This Order applies only to Wales.


2. In this Order -

"best value authority" ("awdurdod gwerth gorau") means:

-in relation to parts 1 and 2 of the Table in Article 3 - county councils and county borough councils including, where appropriate, such councils acting as waste disposal authorities

-in relation to part 3 of that Table - county councils, county borough councils and National Park authorities

-in relation to part 4 of that Table - National Park authorities.

Performance Indicators

3. The performance of a best value authority in exercising its functions shall be measured by reference to the performance indicators specified in the Table listed below in respect of the functions identified in the Table.


Best Value Authority Functions and Performance Indicators By Which Performance of Those Functions Will Be Measured

Part 1

All functions

All indicators in column 1 of Schedule 1

Part 2


All indicators in column 1 of Schedule 2

Social Services

All indicators in column 1 of Schedule 3


All indicators in column 1 of Schedule 4

Environment Services

All indicators in column 1 of Schedule 5


All indicators in column 1 of Schedule 6

Cultural and Related Services

All indicators in column 1 of Schedule 8

Part 3

Town and Country Planning

All indicators in column 1 of Schedule 7

Part 4

All functions

The indicators numbered: BVP1W1, BVP12, BVP15a, BVP15b, BVP18, BVP112, BVP113, BVP114, BVP115, BVP116 and BVP117 in column 1 of Schedule 1

Signed on behalf of the National Assembly for Wales under section 66(1) of the Government of Wales Act 1998( 2).

D. Elis Thomas

The Presiding Officer of the National Assembly

22nd March 2000


Article 3


Indicator Number

Description of indicator

Details of indicator


Best value authority's confirmation that a "Local Agenda 21 Plan" has been adopted (as set out in the report entitled "Sustainable local communities for the local communities for the 21st century( 3) by 31 December 2000.quality of life and state of the environment;"

The "Local Agenda 21 Plan" is a document developed by the local authority with the participation of the local community and containing the following -

· A vision statement identifying sustainability issues and aims for the area and indicators for the

· A plan of prioritised actions allocated to named individuals or bodies;

· Implementation mechanisms including evaluation and review.


The level of compliance with the authority's approved Welsh language scheme as reported to the Welsh Language Board.

The overall level of compliance with the authority's approved Welsh language scheme as confirmed by the Welsh Language Board

Service delivery: very good good fair poor

Scheme management: very good good fair poor to which 'and/but improving' or 'and/but deteriorating' is added to the performance level where appropriate.


The level of the Commission for Racial Equality's standard for local government to which the best value authority conforms.

The levels of the standard for local government are defined in the chapter entitled "Measurements" in the Commission for Racial Equality's document entitled "Auditing for Equality" and in the document called "Racial Equality means Quality". Best value authorities should report the level they have reached as follows:-

· Level 1: The authority has written a racial policy statement.

· Level 2: the authority has an action plan for monitoring and achieving its racial equality policy.

· Level 3: Results of ethnic monitoring against the equality policy and level of consultations with local communities which are used to review the overall authority's policy.

· Level 4: the authority's force can demonstrate clear improvements in its services resulting from monitoring, consulting with local communities, and acting on its equal opportunities policy.

· Level 5: The council is an example of best practice in the way that it monitors and provides services to ethnic minorities, and is helping other authorities/forces to achieve high standards. Confirmation that the authority has reached this level must have been provided by the Commission for Racial Equality.

To report these levels, an authority must have adopted the Commission for Racial Equality's standard for local government. If the authority has not adopted this standard, it should report the following:"This authority has not adopted the Commission for Racial Equality standard for local government"


The percentage of citizens satisfied with the overall service provided by their authority.

User satisfaction survey to be carried out.


The percentage of those making complaints satisfied with the handling of those complaints.

This indicator refers to the complaints to an authority about the way in which it delivers any part of its service.

User satisfaction survey to be carried out.


The number of complaints to an Ombudsman classified as-

(a) Maladministration.

Number of cases recorded and reported to authorities by the Commission for Local Administration in Wales classified as "maladministration causing injustice" or "maladministration" .


The number of complaints to an Ombudsman classified as -

(b) Local Settlement.

Number of cases recorded and reported to authorities by the Commission for Local Administration in Wales classified as "complaint settled locally ".


The percentage turnout for local elections.

"Turnout" is defined as the proportion of the electoral roll voting in any election in the year except individual by-elections. Where there is no election in the year, authorities should report the turnout from the most recent election.


The percentage of electoral registration forms returned.

This percentage will be obtained dividing the number of electoral registration form "A"s that were returned at the end of the last canvass by the number sent out at that canvass and multiplying the result by100.

The electoral registration form "A" is the form referred to in Regulation 29(2) of the Representation of the People Regulations 1986 and set out in Schedule 1 to those Regulations.


The percentage of undisputed invoices which were paid by the authority within 30 days of such invoices being received by the authority.

To obtain this percentage the best value authority will need to divide the number of all the invoices for commercial goods and services paid to external contractors and suppliers within 30 days of receipt during the financial year, by the total of all invoices paid by the authority in that year.

Authorities may exclude invoices sent to schools and paid from delegated school budgets.

In this indicator, and for the purposes of ascertaining whether the authority has paid the invoice within the 30 days period, the period will commence at the time of receipt of the invoice by the authority (not the authority's payment section). The authority shall then pay such invoice within 30 natural days. Payment includes -

· Dispatch of a cheque or other payment instrument;

· Notification to bank for Bankers Automated Clearing Service payments; or

· Bank processing of the payment if the authority specifies a period after which the bank is to make the payments once it has received the Bankers Automated Clearing Service tape.

If an invoice is received before the services have been provided or the goods received, the 30 day or agreed term period starts from the satisfactory receipt of goods or the satisfactory completion of the services. Where the authority does not record the date it receives the invoice it should add two days to the date of the invoice unless it has sampled invoices during that year to get a more accurate period to add to that date.

If sampling is used, the sample should be broadly representative of all invoices received by different departments and at different times of the year, and consist of at least 500 invoices.


Proportion of Council Tax collected.

Authorities will need to obtain the percentage of council tax received in each financial year.As National Assembly for Wales return CTC 99 Section A Line 3 Column C as a percentage of Line 2 Column C.


The percentage of business rates which should have been received during the year that were received.

The percentage of business rate received by the authority in any financial year. This is known as the percentage of National Non-Domestic rate collected.As NAW return CTC99 Line 10 as a percentage of 1998/99 NAW return NNDR3 Part II Lines 1(i)+2(i) less (Lines 3(i)+4(i)+6(i)+7(i)).


The percentage of senior management posts filled by women.

This indicator will need to reflect the position as at 31st March in the financial year when this percentage is obtained.The percentage will be estimated by calculating the number of women in post at senior management level as a percentage of all staff in post at senior management level, where "senior management" is defined as the top three tiers of management in the authority.


The proportion of working days/shifts lost due to sickness absence.

The proportion of days or shifts lost due to sickness absence will be obtained by the authority calculating the numerator and denominator as defined below.

The numerator is defined as the aggregate of working days...

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