Energy Act (Northern Ireland) 2011

JurisdictionNorthern Ireland
Citation2011 NI c 6
the activities of gas suppliers, so far as affecting customers or potential customers of theirs, as in the Authority's opinion ought to be achieved in individual cases; andthe activities of gas conveyors, so far as affecting customers or potential customers of gas suppliers, as in the Authority's opinion ought to be achieved in individual cases.(2) A gas supplier or gas conveyor who fails to meet a prescribed standard shall make to any customer or potential customer of a gas supplier who is affected by the failure and is of a prescribed description such compensation as may be determined by or under the regulations.gas suppliers are to inform customers or potential customers of their rights under this section;gas conveyors are to inform customers or potential customers of gas suppliers of their rights under this section;prescribe such standards of performance in relation to any duty arising under paragraph (a) as, in the Authority's opinion, ought to be achieved in all cases;make provision as to the manner in which compensation under this section is to be made;prescribe circumstances in which gas suppliers or gas conveyors are to be exempted from any requirements of the regulations or this section; andif the Authority is of the opinion that the differences are such that no gas supplier or gas conveyor would be unduly disadvantaged in competing with other gas suppliers or (as the case may be) other gas conveyors, make different provision with respect to different gas suppliers or different gas conveyors.require or permit compensation to be made on behalf of gas conveyors by gas suppliers to customers or potential customers;require gas suppliers to provide services to gas conveyors in connection with the making of compensation under this section.(5) The making of compensation under this section in respect of any failure to meet a prescribed standard shall not prejudice any other remedy which may be available in respect of the act or omission which constituted that failure.(6) In this section “prescribed” means prescribed by regulations made under this section.may be referred to the Authority by either party or, with the agreement of either party, by the General Consumer Council, and such a reference shall be accompanied by such information as is necessary or expedient to allow a determination to be made in relation to the dispute; andon such a reference, shall be determined by order made by the Authority.(2) The Authority shall include in the order its reasons for reaching its decision with respect to the dispute.(3) F2Subject to subsection (3A) , the practice and procedure to be followed in connection with any such determination shall be such as may be prescribed by regulations made by the Department.(3A) The procedures established under subsection (3) shall provide for the determination of the dispute to be notified to the party making the reference within the requisite period or such longer period as the Authority may agree with that person.the period of 2 months from the date when the dispute was referred to the Authority; orwhere the information sent to the Authority under subsection (1) (a) was in its opinion insufficient to enable it to make a determination, the period of 4 months from the date the dispute was referred to the Authority.(4) An order under subsection (1) shall be final and shall be enforceable as if it were a judgment of a county court.such standards of overall performance in connection with the provision of gas supply services by gas suppliers as, in its opinion, ought to be achieved by them; andsuch standards of overall performance in connection with the activities of gas conveyors as, in its opinion, ought to be achieved by them.(2) The Authority may arrange for the publication, in such form and in such manner as it considers appropriate, of the standards determined under subsection (1) .(3) Different standards may be

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